Senator Simon Birmingham wants to hear from South Australians having difficulty with the transition from the soon to be closed CDMA mobile phone network to Telstra’s Next G network.
It follows Communications Minister Stephen Conroy’s decision today to push back by three months to 28 April the switch off of the CDMA network.
Senator Birmingham said many customers in rural and regional areas had raised concerns about the new network including questionable coverage, as compared with the CDMA network, and a lack of effective handsets.
The former Liberal Government last year moved to protect consumers in the transition from CDMA to Next G by varying Telstra’s carrier licence to ensure it couldn’t switch off the old network unless the Minister was satisfied Next G services were provided at the same or improved levels.
“I want to help make sure consumers are not left in the lurch by the new Government, and am keen to hear from anyone experiencing difficulties with the new network,” Senator Birmingham said today.
“Effective mobile phone services are particularly critical in regional communities, where pay phones are few and far between, including in the safe and effective management of many farming properties.
“Any concerns with coverage, handset quality and any other aspect of service provision reported to me or my office will be taken up directly with Telstra and Senator Conroy.
“I welcome Telstra’s efforts and willingness to ensure that no customers are disadvantaged by making the switch to Next G, but equally the Government has an important role in ensuring licence conditions are met and service provision maintained.”
Anyone wanting to report difficulties with Next G as compared with the CDMA network should call Senator Birmingham’s office on toll free 1300 301 638 or 08 8354 1644.